The REAL auto crisis.

I have today off. I love days like this, not because I get to be a slob (which I do), but because I get shit DONE. I morph into this uber-productive, errand-running machine, timing myself to see how quickly I can dash about town getting things crossed off my list. And I was flying about town in my cloud of productivity this morning, when my schedule hit a glitch.

I've been avoiding cops for over a month as my car inspection was due in October. So I went to the Acura dealership today to get that knocked out because apparently Jiffy Lube is completely incompetent when it comes to such matters (having held onto my car for 45 minutes and charged me for an inspection only to tell me they couldn't do it because they couldn't find the connection they needed for the computer, and subsequently FAILED me.) While the Acura was able to inspect my car (I passed), as well as rotating the tires (something else Jiffy Lube wasn't capable of doing), I must offer a commentary on the promptness of their service.

If your performance is such that a respectable-looking business man loses all dignity and can achieve this type of slumber in the middle of a showroom, I submit that perhaps your service is too slow. Mercifully, I keep 96G-worth of entertainment on me at all times for just such occasions, so I spent my two hours waiting getting caught up on episodes of "Fringe". But good Christ. This man was snoring. More alarming than that was that none of the sales folks or other Acura employees seemed fazed by the fact that Yao Ming (the pic doesn't do him justice...this guy was huge) was slumped over on his briefcase like a coma patient.

It made me wonder what would happen if a client fell asleep on the phone while waiting on me.

"Hey Liz, I was wondering if I could get an updated copy of our projected 2009 scope?"
"Sure, let me get that for you. But, well, make yourself comfortable..."
(two hours later)
"Uh, Amy? Amy??? Hey. I have your scope."
"Jesus, I fell asleep!"
"Yeah, sorry about that. Anyway, that will be $146.82. Thanks."

While DC figures out what to do with the "Big 3" and their lack of innovation, I'd like to counter that the real crisis concerning automakers in this country is the most shitastic service imaginable.

I'm now off to put my patched, inflated, rotated and balanced rubber to the road and continue my errands.